Responsible Play
We care for our players!
At Games24x7, we are all about providing awesome game playing experiences to our players. In order to do that, we have to understand our players well, so as to be able to provide them with engaging and rewarding experiences. We heavily employ cutting edge technology, artificial intelligence, and machine learning to understand our players' behaviour. As we understand player behaviour, it helps us in both, engaging our players and looking out for their well being.
Our players' well being is of paramount importance to us. In this endeavour, not only do we have systems that help us understand whether our players are playing responsibly, they also help us course correct our players' behaviours should they get carried away.
We do so by presenting them with a survey that helps both us and our players take stock of their current situation. Based on their responses to the survey, we take multiple actions. We reduce their playing limits, we direct them to speak to trained counselors (who have been accredited by the iGaming academy in the UK) who help them in realizing that online games are nothing but a form of entertainment and should be used purely for leisure and no other purpose and lastly, we provide them with resources that will enable them to play more responsibly like informing them about Game Prudence (www.gameprudence.com) where they can, free of cost understand what it means to play responsibly, can talk to trained professionals completely anonymously and learn methods to ensure they play responsibly.
- Comprehensive Security Measures
The platform employs comprehensive measures to proactively identify and prevent various forms of fraudulent activities, implementing robust checks to safeguard against unauthorised and deceptive practices. We are committed to ensuring a secure environment for our users through continuous monitoring and swift intervention to thwart any potential threats. Breaching our Fair Play Policies will result in permanent suspension of the account
The platform strictly adheres to robust anti-money laundering protocols to ensure a secure and compliant environment.
- Responsible Play on RummyCircle
Following are some of the best practices to help you play responsibly:
- Only players above 18 years of age can play on RummyCircle.
- Players can set their Daily & Monthly Add Cash Limit. Once set, these limits cannot be changed for 72 hours.
- Players can take a break from playing Rummy using the 'Self-Exclusion' option.
- Players can read our 'Responsible Play Guide' to know more about responsible gaming practices.
+ Responsible Play guide
Following are some of the best practices to help you play responsibly:
- Play Rummy in moderation and for entertainment.
- Set aside an entertainment budget to play Rummy.
- While playing Rummy, do not try to recover losses.
- Rummy should not be played to escape problems or to make money.
- Keep track of time and monitor the amount of money you spend while playing Rummy.
- Balance the time you spend on playing Rummy online with other leisure activities.
- Use the Add Cash limit option to control the amount you spend. For more information, please visit our Add Cash Limits page.
+ Recognize whether you are playing responsibly or not
- Do you spend more money and time playing Rummy than you intend to?
- Do you try to win back your losses?
- Do you miss important things in life such as family time, work, leisure activities, appointments to play Rummy?
- Do you think about Rummy all day?
- Do you have arguments with friends or family about playing Rummy?
- Do you lie or steal to get money to play Rummy?
- Do you have debts or struggled financially to play Rummy?
- Has Rummy negatively impacted your professional life?
(If you can relate to any of the above signs, please consider taking the self-assessment test.)
+ Self-assessment test
Here's a quick test for you to assess if you need an external support to guide you towards Responsible Play. This test is designed by trained psychiatrists who have years of experience in addressing gaming-related addictions. Rest assured, this test will be completely anonymous, confidential, and will only take a few minutes of your time. Take the test here.
E-Gaming Federation (EGF)
The E-Gaming Federation (EGF), an independent, not-for-profit organization actively working to promote responsible practices amongst the players and platform operators offering online games including rummy. The EGF sets high voluntary regulatory standards for the online gaming industry in India to protect the player's interest.
Game Prudence
Game Prudence is an independent body which aims to help players, playing on skill-gaming websites, in incorporating responsible gaming habits into their lifestyles. Game Prudence is a non-judgmental platform providing you with private, confidential and free of cost psychological counselling, wherein you can identify how healthy your gaming habits are as well as receive professional guidance from experts. All Game Prudence experts are certified by iGaming Academy.
Get Help from Game Prudence
If you suspect that you are facing any of the issues mentioned above and as a result have not been playing Rummy responsibly, or if you know someone who is facing similar issues, kindly seek help immediately.
You can get help by registering your request at Game Prudence.
Self-Exclusion
With Self-Exclusion, players can temporarily restrict themselves from online gaming.
Note:
- During the self-exclusion period, you will not be permitted to add cash, play games, or log in to any Games24x7 platforms, including RummyCircle, My11Circle, and PokerCircle.
- Once confirmed, the request for 'Self-Exclusion' is irreversible.
Disclaimer: For any promotion or account related queries, you can reach out to us on support@RummyCircle.com (for RummyCircle) or support@my11circle.com (for My11Circle)
